At Vimond, we build strong partnerships with our customers. We work closely together to understand their problems, and implement a world-class solution that really fits their needs and engages their audience.
Our Project teams work closely with each customer to develop a unique solution, designing and implementing the right combination of Vimond products, custom enhancements and third-party integrations.
Our Technical Account Managers are senior technical specialists with comprehensive product and industry knowledge, allowing them to understand each customer’s business needs from end to end.
We love challenges, both big and small, and are always ready to share our expertise and discuss your project!
You want an OTT service that your viewers love, but where do you start?
Vimond’s extensive background in the broadcast space means we understand broadcasting workflows and end-user needs.
If you are an established broadcaster, we will support you as you build your online video services. And if your company is new to the OTT world, then we’ll use our technical and media expertise to provide you with detailed assistance as you enter online broadcasting for the first time.
“Vimond is the ideal innovation partner. We have a fantastic working synergy. The compatibility of our business cultures and ambitions was instrumental towards a quick launch and remains key to innovation in this space.”
— Ash Crick, Founding CTO, iflix
Global Support & Managed Services
Our Support Team
Our Global Support and Managed Services Team prides itself on open communication with our customers and continuous improvement in the delivery of our services.
Our support, operations and change management processes are based on industry best practices, ensuring efficient handling of issues and requests. With local presence, and our Vimond Service Desk which is open around the clock, it is easy to contact our operational support team from anywhere in the world.
When streaming live events, every second counts and there is no margin for error. Drawing on our extensive experience streaming live events through digital solutions, we now offer live online-broadcast support services. With our Vimond Live Premium team working alongside you, before, during, and after your live events, you can rest assured that your audience will enjoy an exceptional live streaming experience, every time!